Baggage Policy
Bag a Baggage Deal
With our new baggage rates, the more you carry the more you save!
Starting 02nd October 2017, we are giving you the freedom to carry even more. We have reduced our checked-in baggage rates and at the same time have increased the checked-in baggage allowance, meaning now you can bring more for less!
| Pre-Paid Baggage | Pricing Levels in Kes. |
|---|---|
| 0 – 23Kgs | 750 |
| 24 – 32 Kgs | 2,000 |
Note
- Pre-Paid Baggage is baggage that is paid for in advance by the passenger before their flight
- Baggage paid for at the airport is double the Pre-Paid Baggage rates. We encourage you to book your baggage in advance.
FAQs
What if I had already bought my baggage before 2nd October, 2017 will I have to pay extra?
No, your baggage will remain as it is and will not attract any extra baggage fees as the baggage rates are effective from date of purchase, that is 2nd October, 2017.
What if I had already bought my baggage before 2nd October, 2017 and now the price has gone lower, will I be eligible for a refund?
No, we will not be refunding as the policy is effective from the date of purchase i.e. 2nd October, 2017.
What about Excess Baggage, does it change too?
No, the Excess Baggage fee will not be changing and will remain the same, that is, KShs. 400 per KG.