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Jambojet Gift Voucher Terms & Conditions

These terms and conditions shall govern the Jambojet Limited Gift Voucher Program.

  1. Gift vouchers are non-refundable.

  2. Gift vouchers are transferrable.

  3. A Jambojet gift voucher may only be redeemed at, by calling Jambojet call centre on +254 0203274545, 0711024545, 0734104545 and at Jambojet sales. A service fee will apply when the gift voucher is redeemed at the call centre or at Jambojet sales offices.

  4. Gift vouchers can only be redeemed in the currency of issue.

  5. Gift vouchers are not replaceable if lost, stolen, or destroyed.

  6. A gift voucher is VOID if altered or obtained fraudulently.

  7. A gift voucher is only issued once payment is completed.

  8. Jambojet reserves the right, and holder or purchaser of the voucher agrees, that Jambojet may at any time change the terms of the program or contract with another third party to administer the Jambojet gift voucher program.

  9. A Jambojet gift voucher may not be resold by any unlicensed vendor; unlawful resale or attempted resale is grounds for seizure and cancellation of the gift voucher without compensation.

  10. Any unused gift voucher balances will be credit shelled. If the ticket price is less than the value of the gift voucher, the balance will remain on the card subject to validity until it is decreased to zero, at which time the voucher will be deactivated.

  11. Gift vouchers are valid for 6 months from the voucher issue date and can be redeemed here on The validity of the gift vouchers cannot be extended.

  12. Gift vouchers are issued in the following denominations: KES 1,000, KES 2,500, KES 5,000, KES 10,000, KES 20,000, KES 50,000 and USD 10, USD 25, USD 50, USD 100, USD 200, USD 500. The maximum purchasable amount per transaction is KES 1,000,00 or currency equivalent in USD.

  13. Gift vouchers can only be redeemed in the currency of issue.

  14. Gift vouchers can be used as payment for flights and associated taxes, fees and charges.

  15. Gift vouchers can be redeemed for a maximum of 9 guests per booking.

  16. A gift voucher will not be redeemed or exchanged for cash, cheque or credit.

  17. A gift voucher cannot be redeemed through a travel agency.

  18. A gift voucher that has been redeemed for travel is not refundable.

Except as otherwise provided by applicable law, your contract with Jambojet and these terms & conditions shall be governed by and interpreted in accordance with the laws of Kenya and any dispute arising out of or in connection with this contract and these terms & conditions shall be subject to the jurisdiction of the Kenyan Courts.