About Checking In

1. Jambojet checks in at Terminal 1D at JKIA airport. Check in counters open 2 hours before departure and close 40 minutes before departure. Factor in time in traffic at your departing town and extra security checks at the airport. Remember, tickets are non-refundable. Please check your itinerary for further rules.
   
   
2. If paying for ancillary services e.g. baggage, seats etc, at the airport, please plan for extra time at the airport. For your convenience, payments can be made in advance online or at any of our sales points. Our JKIA sales office is located at Terminal 1D. You can also weigh your baggage there. Paying for luggage at the airport is twice as expensive as published rates.
   
   
3. For faster processing and convenience at our counters, please pay via electronic money. i.e. mobile money-(only Mpesa, Airtel Money, Equitel currently supported), VISA/ Mastercard credit card or VISA branded debit card. Alternatively, please have exact change.
   
   
4. What not to carry in both hand and checked in baggage: 
   
   
   

Check-in

Passengers are required to produce acceptable form of identification at check-in i.e. ID card or passport.