New Baggage Policy
Bag a Baggage Deal
With our new baggage rates, the more you carry the more you save!
Starting 02nd October 2017, we are giving you the freedom to carry even more. We have reduced our checked-in baggage rates and at the same time have increased the checked-in baggage allowance, meaning now you can bring more for less!
||Pricing Levels in Kes.
|0 – 20Kgs
|21 – 26 Kgs
|27 – 32 Kgs
Pre-Paid Baggage is baggage that is paid for in advance by the passenger before their flight
Baggage paid for at the airport is double the Pre-Paid Baggage rates. We encourage you to book your baggage in advance.
What if I had already bought my baggage before2nd October, 2017 will I have to pay extra?
No, your baggage will remain as it is and will not attract any extra baggage fees as the baggage rates are effective from date of purchase, that is 2nd October, 2017.
What if I had already bought my baggage before2nd October, 2017 and now the price has gone lower, will I be eligible for a refund?
No, we will not be refunding as the policy is effective from the date of purchase i.e. 2nd October, 2017.
What about Excess Baggage, does it change too?
No, the Excess Baggage fee will not be changing and will remain the same, that is, KShs. 400 per KG.
All passengers are allowed to carry 1 piece of hand luggage with a maximum weight of 10kgs. Hand Luggage is restricted to the following:
1 piece of hand baggage (Maximum weight: 10kg. Dimensions:55cm X 35cm X 25cm)
Any piece of baggage exceeding these dimensions (oversize bag) but within the allowed weight shall be accepted as hold (checked in) luggage at a charge.
Jambojet does not have a checked in allowance but passengers can purchase up to 2 checked in (hold) bags as they require. Passengers with hold luggage can purchase baggage allowance from differing weight groups.
Any baggage that exceeds the paid baggage allowance bought will attract an excess fee as listed below and also in our Fees page.
Infants not occupying a seat can also carry 1 piece of hand baggage and a fully collapsible stroller.
You must be able to activate any electronic devices (e.g. cd players, laptops, video cameras) at the security checkpoint. If you are unable to do so, you must pack these items in your checked baggage.
Cellular telephones cannot be used at any time during the flight. All cellular telephones must be switched off.
Devices that are permitted on board are: voice recorders, calculators, laptop computers, hand held CD players, hand-held electronic devices, computer games and photographic equipment.
Restricted Carry On Items
In addition, passengers are not allowed to carry the following items in their hand baggage for passengers’ safety and security reasons. To minimize inconvenience, you are advised to check in or put these items in your checked baggage instead:
Knives (including hunting knives, swords, and pocket knives)
Scissors and any other sharp/bladed objects (e.g. ice-pick, nail clippers)
Weapons such as whips, baton, or stun gun
Toys guns/gun shaped items or look-alikes, hand-cuffs
Sporting equipment such as baseball/cricket bats, golf clubs, hockey sticks, billiard cues
Devices with spillable batteries
Aerosols (hair sprays, perfumes, medicines containing alcohol) not exceeding 0.5KG/L per article and 2.0KG/L in total weight
Any other items which are deemed security hazards by local law
Any other items that resemble or have similar functions to the above items
Please note that these items will be retrieved at the boarding gate by the local authorities and depending on local conditions, the items may not be returned to you.
Examples of personal items permitted in carry-on baggage include:
Electronic equipment such as cell phones, portable music players, laptops
Non-metallic nail files
Syringes or needles for personal medical use with needle guard in place. These have to be accompanied by the medication in its original labeled container.
For Your Convenience
Before proceeding to the departure area, please check and ensure that your hand baggage quantity, weight and dimensions meet the recommended guidelines. The airport authorities have placed hand baggage sizers at check-in counters and at the entrance to departure halls. Please use these sizers to ensure that your hand baggage size conforms to the stated measurements.
If your hand baggage does not conform to the size specified, airline personnel may disallow entry into the departure area. You will then have to return to the check-in counter.
*Please note that any unbooked or additional baggage will be charged at a higher airport rate (double the published rates above). Kindly endeavour to book in advance.
Should you need further assistance, please consult our airline passenger handling staff.
Starting 02nd October 2017 the following baggage rates apply *
|Prepaid Baggage||Pricing Levels in Ksh|
|0 - 20Kgs||750|
*Please note that these schedules may be subject to change.
*Airport baggage rates are double the standard baggage rates.
What not to carry in checked in baggage:
Explosives, munitions, fireworks, and flares
Security-type cases/boxes incorporating goods such as lithium batteries or pyrotechnics
Compressed gases (flammable, non-flammable, or poisonous) such as butane, propane, aqualung cylinders, lighter fuels, or refills
Oxidizing substances such as bleaching powder and peroxides
Flammable liquids such as paints and adhesives
Flammable solids such as safety matches and articles which are easily ignited
Disabling devices such as mace or pepper sprays, with irritant properties
Poisons such as arsenic, cyanides, or insecticides
Corrosive materials such as mercury (which may be contained in thermometers or blood pressure gauges,) acids, alkalis, and wet cell batteries
Any other substances which, during a flight, present a danger not covered above, such as magnetized, offensive, or irritating materials
Lighters (butane, absorbed fuel, electric, battery-powered, and novelty lighters) are not to be carried on the person, or in the carry-on and checked baggage.
A Bike will always be excess baggage on all Jambojet flights and excess charges shall apply
The diving equipment may consist of: Wet suit, vest, socks, mask, shoes, webs, knife, empty oxygen cylinders and regulator. The cylinders must be empty and battery and lamp disconnected. The standard baggage rules apply for diving equipment. Where allowance is exceeded, apply the special Excess baggage charge.
Normal weight allowance applies. For every kilo in excess apply the normal applicable excess charge.
Pet / Animal Carriage
Jambojet does not carry animals in its flights.