Feedback
Book a flight
Manage booking
Enter your details above to view and manage your booking.
Check in
Enter your details above to check-in online. This service is available between 1 and 30 hours prior to departure.

Baggage


 

Baggage Allowance

All passengers are allowed to carry 1 piece of hand luggage with a maximum weight of 10kgs. Hand Luggage is restricted to the following:

  • 1 piece of hand baggage (Maximum weight: 10kg. Dimensions:55cm X 35cm X 25cm)

Hand luggage

Any piece of baggage exceeding these dimensions (oversize bag) but within the allowed weight shall be accepted as hold (checked in) luggage at a charge.

 

Hold Luggage 

Jambojet does not have a checked in allowance but passengers can purchase up to 2 checked in (hold) bags as they require. Passengers with hold luggage can purchase baggage allowance from differing weight groups. 

Any baggage that exceeds the paid baggage allowance bought will attract an excess fee as listed below and also in our Fees page.

 

Infants

Infants not occupying a seat can also carry 1 piece of hand baggage and a fully collapsible stroller. 

 

Electrical devices

You must be able to activate any electronic devices (e.g. cd players, laptops, video cameras) at the security checkpoint. If you are unable to do so, you must pack these items in your checked baggage.

  • Cellular telephones cannot be used at any time during the flight. All cellular telephones must be switched off.

  • Devices that are permitted on board are: voice recorders, calculators, laptop computers, hand held CD players, hand-held electronic devices, computer games and photographic equipment.

 

Restricted Carry On Items

In addition, passengers are not allowed to carry the following items in their hand baggage for passengers’ safety and security reasons. To minimize inconvenience, you are advised to check in or put these items in your checked baggage instead:

  • Knives (including hunting knives, swords, and pocket knives)

  • Scissors and any other sharp/bladed objects (e.g. ice-pick, nail clippers) 

  • Weapons such as whips, baton, or stun gun

  • Toys guns/gun shaped items or look-alikes, hand-cuffs

  • Sporting equipment such as baseball/cricket bats, golf clubs, hockey sticks, billiard cues

  • Devices with spillable batteries

  • Aerosols (hair sprays, perfumes, medicines containing alcohol) not exceeding 0.5KG/L per article and 2.0KG/L in total weight

  • Baby strollers

  • Any other items which are deemed security hazards by local law

  • Any other items that resemble or have similar functions to the above items

Please note that these items will be retrieved at the boarding gate by the local authorities and depending on local conditions, the items may not be returned to you.

 

Permitted Personal Items

Examples of personal items permitted in carry-on baggage include:

  • Electronic equipment such as cell phones, portable music players, laptops

  • Non-metallic nail files

  • Syringes or needles for personal medical use with needle guard in place. These have to be accompanied by the medication in its original labeled container.

 

For Your Convenience

Before proceeding to the departure area, please check and ensure that your hand baggage quantity, weight and dimensions meet the recommended guidelines. The airport authorities have placed hand baggage sizers at check-in counters and at the entrance to departure halls. Please use these sizers to ensure that your hand baggage size conforms to the stated measurements.

If your hand baggage does not conform to the size specified, airline personnel may disallow entry into the departure area. You will then have to return to the check-in counter. Should you need further assistance, please consult our airline passenger handling staff.

*Please note that any unbooked or additional baggage will be charged at a higher airport rate (double the published rates). 

 

NAME

COST (KES)

Upto 15 Kg of Checked/Prepaid Baggage

500

Upto 20 Kg of Checked/Prepaid Baggage

1000

Upto 23 Kg of Checked/Prepaid Baggage

1500

Upto 26 Kg of Checked/Prepaid Baggage

2000

Upto 29 Kg of Checked/Prepaid Baggage

5700

Upto 32 Kg of Checked/Prepaid Baggage

7800

Excess Baggage (per KG) 

400

*Please note that these schedules may be subject to change.
*Airport baggage rates are double the standard baggage rates.