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Price Lock


Introducing Price Lock, a brand new service that allows you to hold your itinerary and fare for 24 hours giving you the peace of mind that comes with knowing that the price of your itinerary won't increase and that the flight won't sell out. Price Lock is available for just Kshs. 500

  • Price Lock is available for reservations booked online at Jambojet.com 5 or more days before departure.

  • Price Lock service charges are non-refundable and are not applied toward the price of the ticket.

  • Customers can hold a reserved fare with Price Lock and then complete the transaction through the Jambojet manage my booking portal. Reservations that are not completed before the expiration of Price Lock will be cancelled.

  • Price Lock is subject to availability.

  • Reservations that are held with Price Lock and subsequently confirmed may be changed or refunded in accordance with Jambojet fare rules.

PL2

FAQs

How does Price Lock work?

Price Lock is a service that allows you to hold your itinerary and fare for 24 hours for a service charge, giving you the peace of mind that comes with knowing that the price of your itinerary won't increase and that the flight won't sell out.

Is Price Lock available if I make a reservation at the call centre or at Jambojet offices?

No. Price Lock is only available for reservations booked online on Jambojet.com 5 days before departure.

How do I come back and pay for my booking?

To complete your payment, go to the manage booking portal and enter your booking reference number (PNR) and email address. Follow the prompts to make final payment and confirm your booking.

Is the fee I pay to lock the price refundable?

The Price Lock fee is not refundable.

How do I pay for the fee?

You can pay the Price Lock fee using either mobile money or via credit/debit card.

What happens after 24hours?

Price Lock expires after 24 hours. Reservations that are not completed before a 24 hour expiration period will be cancelled and the fare lost. New reservations can be made here.

Is Price Lock available for all flights?

Yes, Price Lock is available for all Jambojet flights but can only be accessed up to 5 days to departure.

How can I change the dates for a booking where the price is on hold?

No. Passengers can only change their travel dates after completing their bookings.

How can I change the names for a booking with Price Lock?

Passengers cannot change the names on a booking when in Price Lock. Changing the names on a booking can only happen once the booking payment is completed.

How can I change my flights after purchasing the PriceLock service?

To make any changes to your booking, go to the manage my booking portal and enter your booking reference number (PNR) and email address. Follow the prompts to make your adjustments and confirm your booking.

What do I do if I no longer want my Price Lock reservation?

If you are no longer interested in the Price Lock, take no further action so as to let it expire.