Jambojet records high on-time performance
November 18, 2014
Low cost carrier Jambojet has recorded its highest on-time performance (OTP) for the month of October at 92%, one of the highest in the market. Over the last 6 months the airline has maintained a high OTP averaging at 85%. On-time performance is the primary internationally accepted standard by which airlines and airports measure reliability. OTP is measured by comparing the actual departing time of an aircraft against its schedule departure time.
Jambojet Managing Director Willem Hondius said the airline has put concerted effort to ensure all its flights are on time and record a high turnaround rime to better serve its customers. “Departing and arriving on time is one of the most important things for our customers and we have worked hard to ensure we deliver on this. It is of utmost importance to deliver a reliable flight schedule,” he said. “We are very happy with this performance, which is one of the highest in Kenya and strive to maintain it.”
As part of ensuring the airline maintains its record OTP it will be publishing its monthly results on www.jambojet.com every month.
Jambojet has seen an increased demand for flights in the market since its launch, breaking down barriers of flying by making it affordable for everyone to fly. With prices as low as Ksh 2,950 one way, the airline has attracted a good uptake with an average of 43,000 passengers monthly. The airline operates flights between Nairobi and Mombasa, Kisumu as well as Eldoret.
In August, Jambojet introduced a tool on its website that allows customers to find the lowest fares on offer online. The tool is ideal for passengers flexible on their travel date, making a source for finding cheap airfares and saving.
Jambojet considered best low-cost carrier for Kenya in the World Airlines Awards
Jambojet ranked best low cost carrier in Kenya at the 2014 World Airline Awards.
Thursday 17th July 2014
The World Airline Awards are regarded as a benchmark on passenger satisfaction levels for airlines throughout the world - delivering a unique survey format based on analysis of business and leisure travelers, across all cabin travel types (First, Business, Premium Economy and Economy class passengers).The survey’s transparency and global coverage distinguish the awards as a most prestigious and respected quality recognition for the industry.
Barely three months since it started operations, Jambojet continued its ascendancy being feted as the fourth best low-cost airline in Africa after such big names as Mango, Fastjet and Kulula. This award recognizes the front-line budget airline service that Jambojet has pioneered and is providing in Kenya by making it possible for more people to fly. The latest entrant in Kenya’s aviation sector, Jambojet flies between Nairobi and the key Kenyan cities of Mombasa, Kisumu and Eldoret, operating a fleet of three Boeing 737-300.
“We are happy to have been accorded this prestigious and respected rank in Africa. This is a valuable endorsement of our business model as we continue to realize our vision of offering travelers the services of a true low cost low fare airline,” said Willem Hondius, Jambojet CEO.
“Although low-cost airlines in East Africa have had a hard time surviving in the past, Jambojet will strive to be the exception as we seek to actualize our vision of making flying possible for everyone”, affirmed Mr. Hondius.
In the past month, Jambojet has increased the frequency on its route to Eldoret to enable passengers to travel twice daily via a timely and affordable means.
From left to right: Jambojet Managing Director, Willem Hondius (left) shares a light photo moment with Cabinet Secretary for Transport and Infrastructure Eng. Michael Kamau, Jambojet cabin crew Caroline Moraa and Jambojet Chairman Ayisi Makatiani (right) during the livery launch of Jambojet on 27th March 2014.
Jambojet cabin crew Husnah Omar and Celestine Maina during the livery launch.
Jambojet goes live
Move paves way for online bookings ahead of inaugural domestic flights scheduled for April 1, 2014
Thursday, February 27, 2014
Jambojet.com, the online portal for Kenya’s low cost carrier Jambojet has officially gone live and travellers can book and pay for their travel fares from today through the Internet as the airline prepares to take to the skies on April 1.
Jambojet.com went live on Wednesday night. With this development, customers can now pay for flights using their mobile phones, making it cheaper and easier to book flights on the airline which is offering fares as low as Ksh 2,850 ($33) one way from Nairobi to Mombasa (all inclusive of applicable fees).
Besides Jambojet.com, customers can also book flights through the Kenya Airways’ sales offices and call center. The first flight on April 1 is expected to take off at 6.45 a.m. to Kisumu followed by 7.30 to Mombasa and 2.30p.m to Eldoret. Initially, the airline will fly twice daily to Kisumu, six times to Mombasa and to Eldoret once a day.
“I am pleased to announce that Jambojet.com is now live and customers can book flights using this convenient and accessible platform which complements existing Kenya Airways’ sales channels while also delivering our promise of affordable air travel,” said Jambojet CEO, Willem Hondius.
The platform allows Jambojet customers to pay as they book their flights; the confirmation is sent to the customer via SMS within a few minutes of payment. It also has unique features such as the ability to remember every user and their mobile number making future transactions easier.
Jambojet.com, the online portal developed by Cellulant is one of the strategies Jambojet has adopted to keep costs low and thus deliver on its key customer proposition of affordable air travel. Customers can pay from M-Pesa, using the platform which is riding on Cellulant's next generation Consumer Payment Gateway 5.0.
Jambojet.com, a subsidiary of Kenya Airways, will initially fly on domestic routes to Mombasa, Eldoret and Kisumu before going regional to Bujumbura, Kigali, Dar-es-Salaam, Mwanza, Zanzibar, Kilimanjaro and Addis Ababa in due course.
Jambojet partners with Safaricom to support call center
Low cost airline can handle higher call traffic as demand for tickets continues to grow
May 19, 2014
Kenya’s low cost carrier Jambojet has partnered with the country’s largest communications services provider, Safaricom, to strengthen its customer service platform as it continues to register increased ticket sales. Through the partnership, Jambojet will lease Safaricom’s Call Centre facilities, the largest and most advanced in the region, to attend to customer queries.
Jambojet, which launched domestic flights to key cities in Kenya on April 1 this year, says the deal with Safaricom is expected to provide the level of scalability required to cope with the fast growth in passenger numbers it has continued to experience.
“The number of phone calls we received in April was more than expected and we therefore could not service the customers the way we would like to. With Safaricom, we have more than doubled our call handling capacity,” said Willem Hondius, CEO of Jambojet. He added that with the additional capacity from Safaricom, the carrier can comfortably scale up its call center in case it overshoots its current capacity. “We are delighted to be working with Safaricom given their experience and scale,” noted Hondius.
Safaricom’s Director of Customer Care, Pauline Warui, noted that Business Process Outsourcing (BPO) provides companies with the flexibility to hand over work to experts thus allowing them to focus on delivering on their key competencies. “Safaricom runs the largest, busiest and the most technologically advanced Call Centre in the region. Subsequently, this has placed us in a good position to outsource this expertise to other organizations in the country with much success. We are therefore glad to have Jambojet on board in what we believe will be a successful partnership,” she said.
With tickets starting as low as Ksh2,850 ($33) one way, Jambojet is keen on tapping the large number of Kenyans who pay a similar amount for an eight to ten hour road trip between Nairobi and Mombasa, a distance of 500 kilometers.