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An Open Letter from Jambojet CEO

21st February 2017

We at Jambojet strive to deliver smooth and reliable services to all our passengers at all times, but unfortunately things have not gone according to plan in the past couple of months. We are truly sorry that we let you down and deeply regret the frustration and inconvenience this may have caused.

We experienced a spate of unforeseen operational challenges that led to the disruptions during the holiday season. These issues highlighted opportunities to improve our service delivery and overall customer experience; we recognize our responsibility to deliver a reliable service at all times. We are committed to you, our valued customers and are doing everything we can to make your experience with Jambojet one to remember for all the right reasons.

Based on your feedback, we are adjusting our processes in order to improve our service delivery. To this end, we already have introduced a brand new Bombardier Q400 next generation aircraft to further enhance flight schedule integrity, and look forward to even more additions to our fleet.

We know that an apology can only go so far, and customers have the right to exercise their freedom to choose any carrier for their travel needs. We are dedicated to take all necessary steps to deliver on our customer brand promise to fly you to your destination affordably and reliably.

We would like to thank you for your patience and understanding. The entire Jambojet team and I remain committed to serving you.

Sincerely,

Willem Hondius
Managing Director & CEO