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An Open Letter from Jambojet CEO

21st February 2017

We at Jambojet strive to deliver smooth and reliable services to all our passengers at all times, but unfortunately things have not gone according to plan in the past couple of months. We are truly sorry that we let you down and deeply regret the frustration and inconvenience this may have caused.

We experienced a spate of unforeseen operational challenges that led to the disruptions during the holiday season. These issues highlighted opportunities to improve our service delivery and overall customer experience; we recognize our responsibility to deliver a reliable service at all times. We are committed to you, our valued customers and are doing everything we can to make your experience with Jambojet one to remember for all the right reasons.

Based on your feedback, we are adjusting our processes in order to improve our service delivery. To this end, we already have introduced a brand new Bombardier Q400 next generation aircraft to further enhance flight schedule integrity, and look forward to even more additions to our fleet.

We know that an apology can only go so far, and customers have the right to exercise their freedom to choose any carrier for their travel needs. We are dedicated to take all necessary steps to deliver on our customer brand promise to fly you to your destination affordably and reliably.

We would like to thank you for your patience and understanding. The entire Jambojet team and I remain committed to serving you.

Sincerely,

Willem Hondius
Managing Director & CEO

 


Jambojet acquires a new Dash 8 Q400 aircraft to boost its domestic fleet

The brand new Bombardier Dash 8 Q400 next generation aircraft is expected to improve airline operations across its network


Tuesday, January 17 2017

Jambojet has acquired a brand new Bombardier Dash 8 Q400 next generation aircraft which is expected to improve the airline’s operations across its network.

The new aircraft is leased from Abu Dhabi Aviation and will replace one of the current two Q400 aircraft Jambojet is using. Currently, the airline operates two Q400s and two Boeing 737s.

The delivery of the plane is expected to help the no frills airline address the delays and stabilizeits flight schedule across the country, especially the coastal routes including Ukunda (Diani), Malindi and Lamu.

“We selected the Q400 aircraft because it has the speed and range required to service all our current domestic destinations and targeted regional destinations. It has proven to be the right aircraft for this market. In addition, the aircraft's cabin will provide a quiet and very comfortable experience for our passengers," said Jambojet CEO Willem Hondius.

“This new next generation aircraft has lower operating costs and will help us optimize our operations in terms of increasing the service quality as well as improving economics,” he further noted.

“We have some challenging runways for some of our destinations and the Q400 turboprop’s capability to operate in such terrains, its jet-like speed, long-range cruise capability and outstanding turboprop economics were key factors that guided us in selecting the aircraft for our operations,” added Mr. Hondius.

“The level of in-continent support that Bombardier offers is also very important for us.”

The 78-seater aircraft is expected to start operations in a couple of days’ time after gaining the necessary approval from the regulator, Kenya Civil Aviation Authority.

In the nearly three years of operation, the no-frills low cost airline has achieved undeniable business growth; increased numbers of routes from four to seven, increased frequency of flights due to fleet expansion and flown over one and a half million passengers. Currently, Jambojet flies to Nairobi, Mombasa and Kisumu as well as to Eldoret, Malindi, Ukunda and Lamu.

 


Jambojet increases flight frequencies to capitalize on festive season 

Low cost carrier Jambojet announces additional flights to all destinations across its network

Monday, October 24, 2016

Jambojet has today announced additional flights to all destinations across its network, providing customers with more flight options to and from Nairobi, Eldoret, Kisumu, Lamu, Malindi, Ukunda and Mombasa ahead of the festive season.

Willem Hondius Jambojet CEO said; “We are cognizant of the increased demand for flights during the festive season as people go on holiday or travel back home. We want to ensure that we provide our customers with value for money, greater choice as well as flexibility with the additional frequencies.”

The low cost service will increase its flights to Mombasa from 22 weekly to 31 flights a week, while the flights to Kisumu, Eldoret and Ukunda will have a total of 20 flights per week each. Flights to Malindi will increase to 16 from the current 13 weekly.

“Jambojet has seen its passenger numbers grow year on year having increased by 18%. Increased demand on all our routes has seen the number of round trips grow from 2,522 to 3,312 for the financial year ending March 2016. Increased demand for domestic travel has seen Jambojet contribute 25% passenger growth in the domestic market since it started operations,” said Hondius.

Currently, Jambojet serves Nairobi, Mombasa, Kisumu, Eldoret, Malindi, Ukunda and Lamu and has been credited for promoting local tourism as well as enhancing economic growth in business hubs across the counties.

  


Jambojet launches digital gift vouchers 

Jambojet customers can now buy flight e-vouchers for their friends, family and colleagues


Friday, December 23, 2016

Low cost carrier Jambojet has launched digital gift vouchers, which offers customers the opportunity to buy flight e-vouchers for friends, family and colleagues. 

Available in USD and KES currencies, the vouchers, which are valid for up to six months, and come in varying amounts tailored to suit every pocket, ranging from KES 1,000 to KES 50,000 or USD equivalent, and are ideal for either frequent fliers or one-off special occasions.

The airline will be selling the gift e-vouchers which can be personalised to suit any occasion directly from Jambojet.com. Customers can redeem the vouchers as payment for flight bookings, baggage and seat selection at the low cost carriers’ website, call center or sales offices. Jambojet chief executive officer Willem Hondius said, “The airline is very proud of the low fares we have been able to offer the Kenyan market through our website, and we are delighted to launch the digital gift vouchers, just in time for the festive season”.

Jambojet operates from Jomo Kenyatta International Airport in Nairobi to 7 destinations in Kenya. Hondius recently reported a 17% increase in bookings, compared to December last year; with flights to Malindi and Ukunda recording 60% and 40% growth respectively.

  


Jambojet partners with 15below to launch automated pre-departure notification service

New pre-departure notification service to streamline operations within the business and enhance passenger experience

August 22, 2016

Low cost carrier Jambojet has launched a new pre-departure notification service to streamline operations within the business and enhance passenger experience following a partnership with 15below.

The automated pre-departure notifications will allow Jambojet to communicate pre-flight information such as online check-in times, cross-sell baggage and seat selection options to customers via email and SMS. 

The launch is part of a five year partnership the low cost carrier signed with 15below to provide a range of passenger notifications modules. The automated pre-departure notification follows the successful launch of the first model of the automated disruption notification. 

Jambojet CEO Willem Hondius said “We are investing in personalised passenger communications to ensure we continuously improve our service offeringin order to achieve growth in the business as well. The launch of this module is an exciting step forward for Jambojet and which will go a long way in enhancing our customers’ experience.”

As well as essential pre-flight information, the personalised emails will also include ancillary offers to drive additional revenue streams, together with destination-specific weather forecasts.

The partnership with 15below is designed to support Jambojet’s ambitious growth plans – by building long-term customer loyalty through enriched experiences, whilst keeping operating costs to a minimum, as is the model of the business.

“Our partnership with Jambojet is growing from strength to strength and we’re honoured to be working with the carrier. The launch of its pre-departure services is sure to raise the benchmark within the African market, illustrating that personalised communication really is key to delivering a great passenger experience and value for business. We look forward to continuing our work with Jambojet, and to be part of their success story,” 15below CEO and Co-Founder Nicholas Key said.

Earlier in the month the low cost carrier launched a fare freezing feature that allows passengers to hold a booking for up to 24 hours in addition to announcing a code share agreement with Kenya Airways to operate on the Malindi route.

Currently, Jambojet flies to Nairobi, Mombasa, Kisumu, Eldoret, Malindi, Ukunda and Lamu towns. In the two years of operation, the no-frills low cost brand of Kenya Airways has been credited for promoting local tourism as well as enhancing economic growth in business hubs across the counties, recording undeniable business growth, having flown over one million passengers.