Feedback
Book a flight
Manage booking
Enter your details above to view and manage your booking. Please note that this service is accessible from the time of confirmed booking up to 2 hours before flight departure.
Check in
Enter your details above to check-in online. This service is available from 30 hours before flight departure up to 1&1/2 hours before flight departure.

Special Assistance


 

Expectant Mothers

Single pregnancy uncomplicated 
A clearance certificate from a Kenya Airways doctor is needed after 28 weeks. Passengers will not be accepted after 36 weeks.

Multiple pregnancy uncomplicated 
A clearance certificate from a Kenya Airways doctor is needed after 28 weeks. Passengers will not be accepted after 32 weeks.

Any complicated pregnancy 
A clearance certificate from the Kenya Airways doctor is required.

 

Additional information

1. Generally, expectant women are discouraged from travel from 28 weeks to avoid pregnancy related complications. All pregnant women beyond 28 weeks of gestation must provide a letter from their Gynaecologist/GP or Midwife stating the following:

  • The gestation of the pregnancy in weeks

  • Whether it’s a single, multiple or high risk pregnancy

  • Any associated complications

  • Other relevant information.

Your Doctor’s letter will not serve as a clearance certificate but will guide KQ medical team in determining your fitness to fly.

2. You will be required to seek medical clearance from our medical team for your return journey if you experience any medical complications during your travel. 
3. Your return journey must be within the 36 or 32 weeks limit, otherwise you will not be accepted.
4. We recommend that you ensure your health / travel insurance cover includes pregnancy-related problems while travelling abroad.

N/B: New born babies are NOT allowed to travel in pressurized cabins until 7 days after their birth.

 

Download the Medical form here

For more information please contact us here.

 

 

Physically Challenged

Jambojet provides special arrangements for passengers with reduced mobility with prior booking. Passengers with reduced mobility shall travel alone on Jambojet as long as they are self supporting on board. This means that:

  • The passenger shall be able to eat unassisted

  • The passenger can administer his/her medication unassisted.

If the passenger is not self- supporting he shall travel with a companion who is able to help with these functions.

*Ukunda and Lamu airports can at present only accommodate WCHR (wheelchair ramp) and WCHS (wheelchair steps).

 

 

Blind, Deaf or Mentally Challenged Passengers

Prior information is vital for these passengers with special needs. Jambojet will provide assistance at check-in, boarding and departure.

 

 

Unaccompanied Minors  (5 years - 14 years old)

The Jambojet Unaccompanied Minor (UMNR) service has been put in place to offer children travelling alone a safe, reliable and comfortable travel experience.

  • A parent/guardian must take the Unaccompanied minors to the airport. The escorting adult must remain at the Airport until the flight departs.

  • The parent/guardian must fill in the UMNR form before/at check in. Download the Unaccompanied Minor form here.

  • The children should have a pouch/pocket that holds all their details and is collected at the check in counters.

  • A parent/guardian/designated adult should be available at the airport of destination to collect the child at the destination airport. They should identify themselves and report to the Jambojet representatives there.

  • Jambojet will only accept responsibility for Unaccompanied Minors between Airport of embarkation and deplaning.

  • This Unaccompanied Minor Service may be requested for children who are between 15 and 17 years old (both ages included). Children below 5 years of age will not be accepted as unaccompanied minors.

  • Jambojet does not charge for this service.

For more information, please feel free to contact us now.



Medical Form

Jambojet will request you to provide a medical certificate if:

  • you need oxygen during the flight (the medical certificate should also specify the number of litres of oxygen per minute that is required).

  • you travel with a Portable Oxygen Concentrator (POC)

  • you want to take medical luggage with you (maximum weight: 15 kilograms)

  • you are pregnant and there are complications in your pregnancy

  • you or your child suffers from a contagious disease (such as chicken pox). The medical certificate should state that the disease is no longer contagious

  • you have had a medical operation within 8 days prior to departure

  • you have a body part in a closed plaster cast. The medical certificate should state that you are fit to fly with closed plaster cast. If you do not have this medical certificate, you have to ensure that the plaster cast is sawn through across its entire length, otherwise you will not be accepted on the flight.

Please note the following:

  • A medical statement issued by an (independent) physician should state that you will not suffer any detrimental effects from travelling in a pressurized cabin or that you will need to travel with medical luggage.

  • The medical certificate needs to be in English.

  • The medical certificate needs the physician's signature. The certificate may be issued no more than 7 days before the departure of your outbound flight.

N/B: All medical certificates must be submitted in advance for verification by our own doctors. This service will attract an additional cost.

Because travelling in a pressurized cabin could cause some medical conditions to exacerbate, we advise you to ask a physician for a medical statement if you have an ear infection or fever.

Download the MEDICAL FORM here.

For more information please contact us here.